Frequently asked questions
Could you describe the long-distance buying process?
Upon agreeing to purchase or lease a car, the client is faxed an order to sign. A deposit is required to secure the car. After financing is arranged, the car is scheduled for delivery. Upon arrival and after inspection to your satisfaction, the necessary paperwork is completed.
How long does delivery take for out-of-Illinois buyers?
If the buyer is purchasing an in-stock car, we usually deliver anywhere in the country within 10 days. And, we'll deliver it to your home or place of business at the time you specify. Special orders may take longer.
Can you give the names of satisfied clients in my area who've bought "long distance"?
Yes! We would be happy to provide you with references.
As an out-of-state buyer, do I have to pay Illinois sales tax?
Our experts can help to determine the proper taxing liability between Illinois and your home state. You will never be double taxed.
If I am buying long distance, am I expected to buy a car sight-unseen?
We will accurately describe the car, new or pre-owned, and we guarantee the car to be as described. We will refund your security deposit if we have misrepresented the car.
Who delivers the car and picks up my trade-in (if I have one)?
Most deliveries are made by our professional transporters who are Isringhausen employees. We do occasionally use outside carriers.
What if I am not satisfied with the Isringhausen car when it's delivered?
This is extremely rare but has happened. If we have misdescribed the car or there is a mechanical problem, we will repair it or refund the deposit. After nearly 30 years of business and thousands of deliveries, we have had 4 or 5 returns.